Frequently Asked Questions

WHEN WILL MY ORDER SHIP?
Some of our products are made to order and printed just for you. Generally, orders take 5-10 business days to deliver. Refunds are eligible for only 30 days after purchase. If you order multiple items, we will ship your order when all items are ready.

WILL I GET AN EMAIL WITH MY ORDER DETAILS?
Yes! We will send you an email as soon as your order is placed summarising all details.

CAN I CANCEL MY ORDER?
If you made a mistake and need to cancel your order, you must notify us within 6 hours of the order being placed, otherwise you can only request a refund once your order has been shipped and delivered.

WHAT IS THE EXCHANGE/RETURN POLICY?
We only accept returns if they are in the same condition as when we shipped them. We can accommodate some situations, so don't hesitate to reach out with any issues.

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit cards. Certain Visa and Mastercard Debit cards are accepted.

MY ORDER WON'T GO THROUGH, HELP!
Ensure that the billing address you entered matches that of your credit card. If you're still having trouble shoot us an email: modelmelb@gmail.com

WHO SHIPS MY PACKAGE?
AUS orders are delivered with Australia Post. International orders may be delivered by DHL Express, or a local mail courier depending on the service available.

HOW FAST IS THE DELIVERY TIME?
Shipping times depend on the country. Please allow 5-10 business days for national shipping and 5-18 business days for international shipping.

OOPS - I PUT THE WRONG SHIPPING ADDRESS
If you need to update your address, send us an email at modelmelb@gmail.com within 24 hours of placing your order and we can change it for you.